WARRANTY AND RETURNS POLICY

WARRANTY
The Warranty Period for our MODULES come with a 1-year from the date of purchase.
The Warranty Period for SENSORS (transducer) purchased from ESCALETRUCK is 90 days from the date of purchase.

During the Warranty Period, ESCALETRUCK will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or manufacturing under normal use and maintenance.

This warranty does not apply to product problems resulting from:

  • 1. improper application, installation, incorrect wiring or operation outside of the approved specifications of the product,
  • 2. accidents, faulty suspension parts or power surges,
  • 3. inadequate maintenance or preparation by the buyer or user,
  • 4. abuse, misuse or unauthorized modification,
  • 5. theft or loss of the product, natural disasters, etc.

ESCALETRUCK does not assume responsibility of liability for any loss or damages resulting from the use of our products.

ESCALETRUCK assumes no responsibility for any loss or damage caused by the use of our products.
In no event shall ESCALETRUCK be liable for any direct, indirect, special, incidental or consequential damages (including lost profits or lost time) arising out of the use of a ESCALETRUCK product. In all cases, ESCALETRUCK’S liability will be limited to the original price of the product in question. ESCALETRUCK. reserves the right to make improvements in the design, construction and appearance of products without notice. ESCALETRUCK may, in its sole discretion, discontinue support, warranty or repair of products it deems obsolete or for which repair parts are no longer available. No employee or agent of ESCALETRUCK is authorized to change the terms of this warranty in any way without the express written consent of ESCALETRUCK.

RETURN OVERVIEW
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit
card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet,
first check your bank account again. Then contact your credit card company,
it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

SHIPPING RETURNS
To return your product, you must mail your product to address which will be sent to you in an email.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live,
the time it may take for your exchanged product to reach you may vary. If you are returning items,
you may consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will
receive your returned item.

NEED HELP?
For questions related to refunds and returns.
Contact us at info@escaletruck.com

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